Privacy Policy

Last updated: 15 October 2026

This policy explains how Saw Swag collects and uses personal information when you browse our website, place an order or contact us.

Who We Are

Saw Swag is operated by Saw Swag, the controller responsible for your personal information.

Address: Frederick House, New Row, Naas East, Naas, Co. Kildare, W91 T9DD, Ireland
Email: info@sawswag.ie
Phone: +353 89 499 4043

Information We Collect

Depending on how you interact with us, we collect:

Contact details: your name, email address, phone number, billing and delivery addresses.
Order information: products purchased, payment status, delivery details and return requests.
Enquiry details: messages sent through email, contact forms, website chat or WhatsApp.
Personalisation details: names, wording, images or logos supplied for engraving and custom orders.
Gift recipient details: information you provide when sending a gift directly to someone.
Technical information: your IP address, browser, device and website activity, including information collected through cookies and similar technologies.

Payment providers process your card details. We receive transaction information needed to manage your order, rather than your full card number.

How We Use Your Information

Purpose	Legal basis
Process payments, fulfil orders, arrange delivery and manage returns	Performing our contract with you
Prepare quotes and discuss custom orders	Taking steps at your request before entering a contract
Keep accounting records and meet legal requirements	Legal obligation
Answer general enquiries, maintain website security and prevent fraud	Our legitimate interests in providing customer service and protecting our business
Send promotional emails when you subscribe	Your consent
Use optional analytics or advertising cookies	Your consent, where required

We balance our legitimate interests against your privacy rights.

You do not have to provide personal information, but without the details needed for an order or enquiry, we may be unable to fulfil it.

Marketing Emails

If you subscribe, we use your email address to send product news, offers and workshop updates.

You can unsubscribe using the link in our marketing emails or by contacting us. Withdrawing consent does not affect processing that took place before withdrawal.

Order confirmations, delivery updates and replies to enquiries are service messages, separate from marketing.

Who Receives Your Information

We share information where needed with service providers supporting our business, including:

Shopify, which hosts our online store.
Payment providers processing transactions.
Delivery companies fulfilling orders.
Email, website chat and messaging providers.
Analytics and advertising providers, where enabled and permitted.
Professional advisers or public authorities where necessary for legal obligations or claims.

These providers receive information relevant to their services. Some also process information under their own privacy policies.

International Transfers

Some providers, including Shopify, process information outside the European Economic Area.

Where required, transfers use recognised safeguards, such as an adequacy decision or approved contractual protections. Contact us for information about safeguards relevant to your data.

Cookies

Cookies and similar technologies support functions such as the shopping basket, checkout and security.

Optional analytics and advertising technologies require consent where applicable. You should be able to accept or reject optional cookies and change your preferences through the website’s cookie controls.

Blocking essential cookies in your browser may affect shopping and checkout.

How Long We Keep Information

We retain information only for as long as needed for its purpose:

Order and accounting records are retained for applicable tax, accounting and legal requirements.
Enquiries and custom-order information are retained while needed to manage the request, order and any related dispute.
Marketing details are retained until you unsubscribe. We may keep a minimal suppression record to respect your choice.
Technical information is retained according to its security purpose and the relevant service or cookie settings.

We consider legal requirements, unresolved issues and the need to establish or defend claims when deciding retention periods.

Your Privacy Rights

Depending on the circumstances, you can request access, correction, deletion, restriction or portability of your information, or object to certain processing.

You can withdraw consent at any time. Some information may still need to be retained to meet legal obligations.

Email info@sawswag.ie to exercise your rights. We may need to verify your identity. We normally respond within one month; if a permitted extension is needed, we will explain why.

You can also complain to Ireland’s Data Protection Commission .

Policy Updates

We may update this policy when our services or processing practices change. The latest version and update date will appear on this page.