Delivery & Returns

Delivery information, return instructions and help with your order—all in one place.

Questions? Email info@sawswag.ie or call / WhatsApp 089 499 4043.

Delivery Across Ireland

We deliver across all 32 counties. Delivery charges depend on the packed weight and size of your order.

Order type	Delivery charge
Standard parcels under 5kg	€3.99 tracked delivery
Parcels from 5kg to under 15kg	€17.00
Parcels from 15kg to 20kg	€20.00
Orders over 20kg	Calculated at checkout, typically €49.99

Bulky items may require a higher delivery rate regardless of weight. Your final delivery charge is shown before payment.

Delivery Times

Standard delivery typically takes 3–5 working days for in-stock items.

Orders placed after midday Friday, at weekends or on public holidays are normally dispatched the next working day, subject to availability.

Garden furniture is normally dispatched on a Tuesday or Thursday. Personalised and custom orders have separate production times, confirmed on the product page or with your quote.

Busy periods, including Christmas, may affect delivery times. We’ll contact you if your order is delayed.

Delivery Problems

If your order hasn’t arrived, tracking looks incorrect or your parcel arrives damaged, contact us so we can investigate.

Please check your delivery address before ordering and tell us promptly if you spot a mistake.

International Delivery

For delivery outside Ireland, contact us before ordering to confirm availability, costs and any product restrictions.

Import duties and taxes may apply to destinations outside the EU.

Changed Your Mind?

For most online purchases, you can tell us you wish to cancel within 14 days of receiving your goods. You then have a further 14 days to return them.

You may inspect an item as you would in a shop. Opening the packaging does not automatically remove your cancellation rights. A deduction may apply if handling beyond what is necessary to inspect the item reduces its value.

We do not charge a restocking fee for statutory cancellations.

Our Additional 30-Day Returns Offer

Beyond the statutory cancellation period, we accept eligible items returned within 30 days of delivery, provided they are unused, in their original condition and with their original packaging.

This additional offer does not reduce your statutory rights.

Personalised & Custom-Made Items

Items made to your specifications or clearly personalised, including engraved boards and bespoke trophies, are excluded from change-of-mind returns.

Your rights still apply if an item is faulty, damaged or not as described.

How to Return an Item

Email info@sawswag.ie with your order number and details of the item you wish to return. A clear statement that you wish to cancel is sufficient; you do not need to wait for approval to exercise your statutory cancellation rights.

Pack the item securely and include your name and order number.

Send returns to:

Saw Swag (FBN)
Frederick House, New Row
Naas East, Naas
Co. Kildare
W91 T9DD
Ireland

You pay the direct return postage costs for change-of-mind returns. We recommend a tracked service and keeping proof of postage.

For furniture or other items that cannot normally be posted, contact us before ordering for an estimate of return transport costs.

Refunds

For statutory cancellations, we refund you within 14 days of receiving your cancellation notice. We may withhold the refund until we receive the goods or evidence that you have sent them back, whichever happens first.

If you cancel your entire order, we also refund the cost of our standard outbound delivery. Any extra paid for an upgraded delivery service is not refundable.

Refunds go to your original payment method unless otherwise agreed. Your bank or payment provider may need additional time to display the payment.

For returns under our additional 30-day offer, we aim to process refunds within seven working days of receiving and checking the item. Original delivery charges are not refunded under this additional offer.

Faulty, Damaged or Incorrect Items

Contact info@sawswag.ie with your order number and a description of the problem. Photographs of the item and packaging can help us resolve it.

Please report problems promptly. There is no requirement to report a fault within 24 hours to retain your statutory rights.

If goods are faulty or not as described, you may be entitled to a refund, repair or replacement. A fault arising within the first 30 days of delivery can entitle you to cancel for a full refund.

We cover necessary return or collection costs for faulty, damaged or incorrect items. Contact us to arrange this.

Your statutory consumer rights are unaffected by this policy or any product guarantee.